Join our team
Business Operations Manager
Own the day-to-day running of a growing EdTech company — the finance, compliance, HR and systems work that keeps everything moving. It's the first role of its kind here, so you'll shape it as you go.
About Equipple
Equipple is a Northern Ireland-based EdTech company. We build parent engagement and school communications software used by schools and multi-academy trusts across the UK and Ireland. We equip teachers to spot what matters, act with speed, and communicate with confidence.
We're a small, fast-moving team at an exciting stage of growth, with a growing customer base and investment behind us.
As we scale, we need someone to take ownership of the day-to-day running of the business — the operational, financial, administrative and compliance work that keeps everything moving — so the rest of the team can stay focused on product, customers and growth.
The role
This is a broad, hands-on business operations role, and the first of its kind here. You'll be the person who makes sure the business runs properly behind the scenes: our finances and billing, our contracts and suppliers, our compliance and policies, our HR administration, our systems and records, and the office itself.
It suits someone who thrives on variety, is happy owning a task from start to finish without being chased, and enjoys turning one-off jobs into repeatable, well-documented processes. You'll inherit some things that already work, some that half work, and some that don't exist yet. Shaping all three is the job.
You're the operational point of contact for the business. That means real autonomy, and it means we need someone whose judgement we can trust.
What you'll own
Not day-one expertise — the shape of the role over its first year.
Finance and billing
- Monthly accounts and accountant liaison
- Customer invoicing and credit control
- Supplier bills, card reconciliation, staff expenses
- Discount and referral codes
- Billing and financial reporting
Compliance and data protection
- Cyber Essentials and ISO 27001 renewals
- Policy library and staff handbook
- NDAs and ICO registration
- Processing records, sub-processors and school data agreements
Contracts and company administration
- Contract tracking and renewal flags
- Vendor, licence and insurance renewals
- Companies House filings and PSC records
- Board and investor meeting logistics
- First-pass grant applications
People and HR administration
- Onboarding: accounts, equipment, access
- Contracts, offer letters, right-to-work checks
- Payroll and pension administration
- Leave, absence and return-to-work records
Systems and records
- The SharePoint document library
- CRM data cleansing
- Microsoft 365 licences
Office, facilities and health and safety
- The office day to day
- Health and safety administration
- Room and meeting booking
Customer and website support
- Live chat and enquiry triage
- Website updates and blog publishing
Marketing, events and procurement
- Print and collateral ordering
- Event logistics
Where the buck stops: our accountant owns the VAT returns, our Data Protection Officer owns data protection accountability, and the founders sign off every grant application. You run the process and keep the records.
What we're looking for
Nobody has deep expertise in every area above. We're looking for a highly capable, organised all-rounder with the right temperament, who can pick up unfamiliar tools quickly and make them their own.
Essential
What you'll need from day one
- Exceptionally organised and reliable. You own tasks end to end, keep several things moving at once, and don't need chasing.
- Comfortable with variety. Genuinely energised by a broad, mixed workload rather than frustrated by it.
- A systems-and-process mindset. Confident learning new software, and turning ad-hoc jobs into repeatable, documented processes.
- Discretion and confidentiality. You'll handle staff records, financial data, contracts and school data. We need someone we can trust completely.
- Sound financial literacy. Comfortable with numbers, billing and reporting, and accurate with detail.
- Strong written English. Clear, professional writing for live chat, suppliers, stakeholders and website copy.
- Microsoft 365 proficiency. Confident working across the suite day to day.
- Relevant experience, ideally as an operations coordinator or manager, office or practice manager, or business support lead in a small business or startup.
Desirable
Useful, but we'll teach it
- HR or payroll administration experience, or a CIPD qualification at any level.
- Bookkeeping or credit control experience.
- Familiarity with any of our tools — Chargebee, Xero, SharePoint administration, HubSpot or a similar CRM.
- Exposure to certifications such as Cyber Essentials or ISO 27001, or to grant and funding applications.
- Experience in SaaS, EdTech, or another B2B or regulated environment.
Working here
33 days
Paid annual leave including public holidays and our Christmas closedown — comfortably above the statutory minimum. Our holiday year runs 1 September to 31 August.
40 hours
Permanent and full time, 9.00am to 5.30pm Monday to Friday, with flexibility on start and finish times by agreement.
3 days in office
Hybrid working from our Titanic Quarter base, with a minimum of three days a week in the office.
Pension
Company pension scheme, with auto-enrolment handled from day one.
Training
Induction and role-relevant training, including any certification or software training the role calls for.
Bonus
A discretionary bonus after successful completion of your six-month probationary period.
One thing worth knowing: our year follows the school year. August to October and January to April are our busiest periods, so we ask for as much notice as possible on leave during those months.
Why join us
You'll be a genuinely central part of a growing company, with real ownership of how the business runs — and the scope to shape the processes you inherit and build the ones we're missing.
How to apply
Attach your CV. It takes a couple of minutes.
If you send one, tell us which part of this role you'd most enjoy owning. That tells us more than a summary of your CV.
Email info@equipple.com and we'll come back to you.
Closing date: Friday 4 September 2026
We review applications as they arrive, so earlier is better.
Right to work, equal opportunities and your data
Right to work You must already have the right to work in the UK. We aren't able to offer visa sponsorship for this role.
Pre-employment checks Any offer is conditional on satisfactory references, proof of your right to work, proof of qualifications where relevant, and signature of a non-disclosure agreement.
Equal opportunities Equipple is an equal opportunities employer. We welcome applications from everyone and select on merit alone, regardless of sex, marital or civil partnership status, race, colour, ethnic or national origin, religious belief, political opinion, disability, age, sexual orientation, or whether you have dependants.
Adjustments If you need an adjustment at any stage of the process, tell us and we'll make it. Just say what would help.
Your data We process your application in line with our recruitment privacy notice. It explains what we collect, why, who sees it, and how long we keep it.